Refund policy

Refund Policy For Custom Orders: There are no refunds for custom made due to each plate is made to order. If your not sure what is stock and what is custom, please email us before placing your order online.

Refund Policy For Stock License Plates: We will issue full refund on all in stock returned to us in the same conditioned shipped in new uninstalled condition only, Buyer is responsible for cost of shipping and return.

No refunds or exchange on any wholesale stock orders or volume orders.

Color Matching: We do not offer guarantee that the finished product will color match your original image. This is due to printing type and finish on each plate, that the shade of color may appear shade darker or lighter. light reflection can also influence color matching.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@nenesolutions.ca

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards or custom orders/ custom plates.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.